The investor rights protection channels set up by CSRC mainly include letters and visits, securities and futures illegal behavior reporting center and "12386" CSRC service hotline.

I. Introduction to the channels of letters and visits

(i) Positioning
According to the Regulations on Letters and Visits, letters and visits are to make suggestions, opinions or requests for complaints about the performance of the CSRC and its staff.
(ii) Contact information
1. Letters and Calls
010-66210166  66210182

2. address

Fu Kai Building ,19 Financial Street, Xicheng District, Beijing
Office of China Securities Regulatory Commission
Code 100033

3. Place and time of reception

107 Tai Ping Qiao Street, Xicheng District, Beijing
Working day :08:30-11:00 13：30-16：30
(iii) Relevant notes
The report market main body illegal behavior does not belong to the letter and visit matter, does not apply the "letter and visit regulation" the related stipulation, suggested through the report channel reflection.

It is suggested that the matters of letters and visits which fall within the scope of the responsibilities of the dispatched offices and management units of the CSRC be reflected directly to the relevant dispatched offices and management units.

II. Introduction by the Securities and Futures Reporting Center
(i) Functions
In accordance with the "Securities and Futures Illegal Conduct Report Work Interim Provisions "(Securities Regulatory Commission Notice (2020) No .7) to deal with reports received, requested investigation, awards and other work.
(ii) Positioning

Expand the source of case clues and intensify the crackdown on illegal securities and futures.

(iii) Contact information

1. Network Report Website
http://neris.csrc.gov.cn/jubaozhongxin/
2. letter reporting mailing address
Fu Kai Building ,19 Financial Street, Xicheng District, Beijing
China Securities Regulatory Commission Securities and Futures Illegal Reporting Center
Code 100033

Introduction to the "12386" China Securities Regulatory Commission Service Hotline

(i) Positioning
 The "12386" China Securities Regulatory Commission (CSRC) service hotline is a public service channel established by CSRC to receive the demands of investors in the securities and futures market.
(2) the scope of receiving a claim
According to the "12386" China Securities Regulatory Commission service hotline operation related matters notice (CSRC notice (2018)32),"12386" hotline to receive civil disputes complaints, advice, opinions and suggestions, do not receive letters and visits, reports.
(iii) Contact information
1."12386" hotline;
2. sfc website (www.csrc.gov. cn)" i want to leave a message "," write to the chairman "column and china securities investor protection fund limited liability company website (www.sipf.com .)"12386 investor hotline" column.